Return & Refund Policy
Company Name:Shanghai Mingxin Yichuang Technology Co., Ltd.
Company Email:service@vynalora.com
At Vynalora™, customer satisfaction is an important part of our commitment. We want you to feel confident when shopping with us, and this Return & Refund Policy explains the process for returns, exchanges, and refunds.
1. Return Period & Eligibility
We provide a 30-day return period, beginning from the date your order is delivered.
To qualify for a return, items must meet the following requirements:
• The product must remain in its original condition
• The item must be unused and not damaged
• Original packaging should be included whenever possible
• Proof of purchase or order information is required
Returns that do not meet these conditions may not be accepted.
2. How to Request a Return
To begin a return request, please contact our customer service team:
Email: service@vynalora.com
Please provide your order number and a brief description of the reason for the return.
If your return request is approved:
✨ Return instructions will be provided
✨ Shipping details will be shared with you
✨ Further steps will be explained by our support team
Please do not send items back before receiving return approval. Unauthorized returns may not be processed.
3. Damaged, Incorrect, or Defective Items
Please check your order carefully after delivery.
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.
Our team will review the situation and provide assistance to help resolve the issue.
4. Items Not Eligible for Return
Some products may not qualify for returns, including:
• Customized or personalized items
• Products that have been used, washed, or altered
• Items without original packaging when required
• Clearance or final sale items
• Gift cards
• Original shipping charges
If you are uncertain whether your item qualifies for a return, please contact us before sending your request.
5. Exchanges
If you would like to exchange an item, we recommend the following process:
-
Submit a return request for the original item
-
Wait for return approval and processing
-
Place a new order for the replacement product
This helps ensure faster processing and availability of your preferred item.
6. European Union Customers
For orders delivered to the European Union, customers may have the right to request cancellation or return within 14 days after receiving their order, according to applicable consumer regulations.
Returned items must:
• Remain unused and in original condition
• Include original packaging
• Include valid proof of purchase
This right applies separately from our standard return period.
7. Refund Process
Once your returned item arrives and has been inspected, we will send you a confirmation regarding your refund status.
If approved:
✨ Refunds will be issued back to the original payment method
✨ Processing may take up to 10 business days
✨ Additional processing time may be required by your bank or payment provider
If you have not received your refund after the expected timeframe, please contact us at:
8. Return Shipping Information
Please contact Vynalora™ before sending any return package.
A return authorization and applicable shipping instructions must be provided before items are shipped back.
Company Name:
Shanghai Mingxin Yichuang Technology Co., Ltd.
Customer Service Email:
service@vynalora.com
Thank you for choosing Vynalora™.
We appreciate your trust and are committed to providing a smooth, transparent, and supportive shopping experience.